Terms of service
Last updated: September 11, 2026
OVERVIEW
This website is operated by GoodCups LLC, a Wyoming limited liability company. Throughout the site, the terms "GoodCups," "we," "us," and "our" refer to GoodCups LLC.
These Terms of Service ("Terms") govern your access to and use of GoodCups.com, including its content, features, products, and services (collectively, the "Service").
By accessing or using the Service, creating an account, or placing an order, you agree to these Terms and to the policies referenced in them. If you do not agree, please do not use the Service.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer our products and services.
SECTION 1 — ELIGIBILITY AND ONLINE STORE USE
By using the Service, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the Service with the permission and supervision of a parent or legal guardian.
You may use the Service only for lawful purposes. You may not use our products, website, or services in violation of applicable laws or regulations.
You must not transmit viruses, malware, destructive code, or any other material intended to interfere with the security or operation of the Service.
We may restrict or terminate access to the Service when reasonably necessary to address fraud, abuse, security concerns, unlawful activity, violations of these Terms, or risks to GoodCups, our customers, or third parties.
SECTION 2 — PRODUCTS AND COMPATIBILITY
We make reasonable efforts to ensure that product descriptions, images, compatibility information, prices, and availability are accurate and current. However, occasional errors or differences may occur.
Product colors and appearance may vary slightly depending on your screen, lighting, product batch, or manufacturing updates that do not materially affect product performance.
Many GoodCups products are designed to be compatible with coffee makers and equipment produced by third-party manufacturers. Please review the compatibility information on the product page before ordering. If you are uncertain whether a product fits your machine, please contact us before purchasing.
References to third-party brands, product names, and trademarks are used solely to identify product compatibility or the services involved. All third-party trademarks belong to their respective owners. Unless expressly stated, such references do not imply sponsorship or endorsement.
We reserve the right to update, modify, limit, or discontinue products and product features at any time. Changes will not affect rights or obligations arising from orders already accepted.
SECTION 3 — PRICES AND AVAILABILITY
Prices, promotions, and product availability may change without notice.
We reserve the right to limit quantities, reject suspected fraudulent or unauthorized orders, and discontinue products. Any offer made through the Service is void where prohibited by law.
If a product, price, promotion, or availability is displayed incorrectly, we may correct the error or cancel the affected order as permitted by law. If we cancel an order after payment has been processed, we will issue a refund to the original payment method.
Applicable taxes, if any, will be calculated and displayed during checkout.
SECTION 4 — ORDERS AND BILLING INFORMATION
Submitting an order represents an offer to purchase the selected products. An order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted or shipped.
We may refuse or cancel an order for legitimate reasons, including product unavailability, incorrect pricing or product information, suspected fraud, payment issues, shipping restrictions, or violations of these Terms.
If an accepted order cannot be fulfilled, we will notify you and refund any payment collected for the canceled portion of the order.
You agree to provide current, complete, and accurate billing, payment, contact, and shipping information. You are responsible for reviewing your order and delivery address before completing your purchase.
SECTION 5 — PAYMENT SERVICES
Payments may be processed by Shopify Payments, Shop Pay, Amazon Pay, PayPal, credit card networks, or other third-party payment providers available during checkout.
Your use of a third-party payment service may be subject to that provider's terms and privacy policy. GoodCups does not directly store complete payment card numbers submitted through these payment services.
Available payment methods may vary depending on your device, location, order, and checkout method.
SECTION 6 — SHIPPING AND FULFILLMENT
Most GoodCups orders are picked, packed, and shipped through Amazon's fulfillment network using Amazon Multi-Channel Fulfillment.
Shipping availability, estimated delivery dates, tracking, possible delays, and other fulfillment conditions are described in our Shipping Policy.
Delivery dates are estimates unless expressly identified as guaranteed. If an order cannot be shipped within the promised period, we will provide any notice, cancellation option, or refund required by applicable law.
SECTION 7 — BUY WITH PRIME
Eligible products may be available through Buy with Prime.
Buy with Prime orders are fulfilled through Amazon's fulfillment services and are subject to the applicable Buy with Prime checkout terms, delivery estimates, payment process, and Prime return process.
Customers can access tracking and return information for Buy with Prime orders through the links provided in their order confirmation and shipment emails.
If you need assistance with a Buy with Prime order, please contact us.
SECTION 8 — RETURNS, REFUNDS, AND CANCELLATIONS
Returns, replacements, refunds, and order cancellations are governed by our Refund and Return Policy.
Buy with Prime orders follow the applicable Prime return process. Products purchased through Amazon, Walmart, eBay, TikTok Shop, or another marketplace are also subject to the return process and policies of the marketplace where the purchase was made.
Nothing in these Terms limits any return, refund, warranty, or consumer right that cannot be limited under applicable law.
SECTION 9 — ACCOUNTS
Certain features may allow or require you to create a customer account.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account. Please notify us promptly if you believe your account has been accessed without authorization.
Information submitted through your account must be accurate and current. We may suspend or close accounts used for fraud, abuse, unlawful activity, or material violations of these Terms.
SECTION 10 — THIRD-PARTY SERVICES AND LINKS
The Service may contain features, integrations, tools, or links provided by third parties, including Shopify, Amazon, payment providers, carriers, social media platforms, and marketplace services.
Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for the independent content, availability, security, or practices of third-party websites and services.
This does not limit GoodCups' responsibility for obligations that we cannot transfer or exclude under applicable law.
SECTION 11 — REVIEWS AND PUBLIC SUBMISSIONS
If you voluntarily submit a product review, testimonial, photograph, video, or other content specifically for publication ("Public Content"), you grant GoodCups a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that Public Content in connection with our website, products, customer communications, and marketing.
You retain ownership of your Public Content. You represent that you have the right to submit it and that it does not violate another person's intellectual property, privacy, publicity, or other legal rights.
We may moderate or remove Public Content that is unlawful, misleading, abusive, offensive, unrelated, fraudulent, or otherwise violates these Terms. We are not required to publish every submission.
We may display the name, initials, or other attribution that you provide with a review. Please do not include confidential or sensitive information in content intended for publication.
SECTION 12 — SUPPORT MESSAGES AND PRIVATE SUBMISSIONS
Messages, order details, photographs, videos, and documents submitted privately through our contact form or customer support channels are not considered Public Content.
We will use private support materials only as reasonably necessary to investigate and resolve your request, provide customer service, prevent fraud or abuse, comply with legal obligations, and operate our business as described in our Privacy Policy.
Submitting private support materials does not give GoodCups permission to publish them for advertising or marketing without additional consent.
SECTION 13 — INTELLECTUAL PROPERTY
The Service and its original content, including text, graphics, photographs, videos, designs, logos, product presentation, and website layout, are owned by or licensed to GoodCups and are protected by applicable intellectual property laws.
You may use the Service for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell, exploit, or commercially use our content without prior written permission, except where permitted by law.
"GoodCups" and associated brand elements are trademarks or other protected brand assets of GoodCups LLC.
SECTION 14 — PROHIBITED USES
You may not use the Service:
- For unlawful, fraudulent, deceptive, or abusive purposes
- To violate intellectual property, privacy, publicity, or other legal rights
- To submit false, misleading, defamatory, threatening, discriminatory, obscene, or malicious content
- To transmit malware or harmful code
- To interfere with the operation or security of the Service
- To gain unauthorized access to accounts, systems, or data
- To collect personal information about others without authorization
- To send spam, phishing messages, or other unsolicited communications
- To use automated systems in a manner that damages, overloads, disrupts, or unlawfully extracts content from the Service
- To circumvent security, access controls, purchase limits, or fraud-prevention measures
We may restrict access to the Service for violations of this section.
SECTION 15 — ERRORS AND CORRECTIONS
The Service may occasionally contain typographical errors, inaccurate information, or omissions relating to product descriptions, compatibility, prices, promotions, availability, shipping, or delivery estimates.
We reserve the right to correct errors and update information as permitted by law. If a correction materially affects an order that you have already placed, we will notify you when required and provide any applicable cancellation or refund rights.
SECTION 16 — DISCLAIMER OF WARRANTIES
We aim to provide a reliable and secure website, but we do not guarantee that the Service will always be uninterrupted, error-free, or available without delay.
To the fullest extent permitted by law, the website and its digital features are provided on an "as available" basis.
Products purchased through the Service remain subject to our published product descriptions, Refund and Return Policy, any applicable express written warranty, and all warranties and consumer rights that cannot be excluded under applicable law.
Nothing in these Terms excludes or limits the implied warranty of merchantability, the implied warranty of fitness for a particular purpose, product-liability obligations, or any other right where such exclusion or limitation is prohibited by law.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, GoodCups LLC and its officers, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Service.
These limitations do not apply to liability that cannot be excluded or limited under applicable law, including liability resulting from fraud, willful misconduct, or certain defective-product or personal-injury claims.
Some states and jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, the limitations in these Terms apply only to the maximum extent permitted by law.
SECTION 18 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold GoodCups LLC harmless from third-party claims, losses, or reasonable expenses arising directly from your unlawful use of the Service, your intentional violation of another person's rights, or your material breach of these Terms.
This section does not require you to indemnify GoodCups for claims caused by our own negligence, misconduct, defective products, or violation of law.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms.
The remaining provisions will continue in effect.
SECTION 20 — TERMINATION
These Terms remain effective while you use the Service.
You may stop using the Service at any time. We may suspend or terminate access when reasonably necessary because of fraud, abuse, unlawful conduct, security risks, or material violations of these Terms.
Termination does not affect rights and obligations that arose before termination, including payment obligations, refund rights, intellectual property rights, and provisions that by their nature should survive termination.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of the State of Wyoming and applicable federal law, without regard to conflict-of-law principles.
This choice of law does not deprive consumers of any mandatory protections provided by the laws of their state or jurisdiction of residence that cannot be waived by agreement.
SECTION 22 — CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our business, services, policies, technology, or legal obligations.
The updated Terms will be posted on this page with a revised "Last updated" date. Changes will apply from the date they are posted unless applicable law requires additional notice.
Changes will not retroactively reduce rights relating to orders placed before the updated Terms became effective.
SECTION 23 — ENTIRE AGREEMENT
These Terms, together with the policies and terms expressly incorporated by reference, constitute the agreement between you and GoodCups concerning your use of the Service.
If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms may be submitted through our Contact Us page or sent to:
GoodCups LLC
Email: support@goodcups.com
Wyoming, United States