HowCan We Help?

Look for a label on the bottom or the back of your machine — the model number is usually printed there (for example, K-Supreme Plus or DCC-3200). It's also on the original box and on your order confirmation. Send us that number and we'll tell you exactly which of our products fits.

If you're still deciding which product to buy, our full FAQ explains the difference between single-needle and MultiStream brewers.

Yes. Please send us the order ID from that marketplace, the product name, and a short description of the issue. One thing to know: refunds and returns for marketplace orders have to be processed through that marketplace’s account — but we’ll walk you through it and make sure it gets resolved.

Every GoodCups product is covered by a 30-day money-back guarantee. For orders placed on goodcups.com, please send us your order number and we’ll start the return — see our Refund Policy for full details. For Amazon and other marketplace orders, start the return in that account and let us know if anything gets stuck.

Most US orders ship within 1–2 business days and arrive in 3–4. You’ll get a tracking link by email as soon as your order ships — check your spam folder if you don’t see it. If it’s been more than 7 business days, send us your order number and we’ll track it down. Full details are in our Shipping Policy.

Send us your order number along with clear photos of the product and the packaging — include the shipping label if the box itself was damaged. We’ll review it and arrange a replacement or a refund.

💬 «No need to ship the damaged item back».

Almost every issue like this comes down to three things: the grind is too fine, the pod is overfilled, or the lid isn’t fully closed. Use a medium grind, fill to about 2 tablespoons (10–12 g), and leave 2–3 mm of space at the top before closing the lid.

If you’d rather see it done, we have short video guides for many of our products on the How to Use page.

Rinse it under warm running water right after brewing — ten seconds is enough to keep coffee oils from building up. Most of our reusable K-Cups are also top-rack dishwasher safe; check your product page to be sure. Once a week, soak it in warm water with a drop of dish soap for five minutes for a deeper clean.

Several products have a short cleaning video on the How to Use page.

We do. We’re putting the details of our wholesale program together right now — in the meantime, use the form above, mention wholesale in your message, and tell us a bit about your store. We’ll get back to you with pricing and terms.