Refund policy
We want you to feel confident ordering from GoodCups. If something is not right with your purchase, please contact us, and our support team will help find an appropriate solution.
30-Day Returns
We accept return requests submitted within 30 days after your order is delivered.
To be eligible for a standard return, the product must be unused, in its original condition, and returned with its original packaging. You will also need your order number or other proof of purchase.
Opened or used products may not qualify for a standard return unless they are defective, damaged, incorrect, or otherwise approved by our support team.
How to Start a Return
To request a return, please contact us or email us at support@goodcups.com.
Please include:
- Your order number
- The reason for the return
- Photographs of the product and packaging, when applicable
If your return is approved, we will provide instructions on how and where to send the product. When applicable, we will also provide a return shipping label.
Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.
Return Shipping
GoodCups covers return shipping on all approved returns. Once your return is approved, we will send you a prepaid return label at no cost to you.
If the product arrived damaged, defective, incomplete, or incorrect, contact us and we will make it right at no cost to you.
Depending on the circumstances, we may offer a replacement or refund without requiring the product to be returned.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Include your order number and photographs of the product and packaging so that we can review the issue and make it right.
Exceptions and Non-Returnable Items
Opened or partially used consumable products, including disposable filters, water filters, and descaling products, generally cannot be returned unless they are defective, damaged, or incorrect.
Personalized products and products clearly marked as final sale cannot be returned.
Regularly discounted or sale-priced products remain eligible for return unless they were clearly marked as final sale at the time of purchase.
Please contact us if you have questions about whether a specific product is eligible for return.
Exchanges
If you need a different product, please contact us first. Depending on the circumstances, we may arrange a replacement or ask you to return the original product and place a new order.
Buy with Prime Orders
Buy with Prime orders follow the applicable Prime return policy and return process.
To start or track a Buy with Prime return, use the link provided in your Buy with Prime order confirmation email or order details page. If you need assistance, please contact us.
Orders Placed Through Other Marketplaces
Products purchased through Amazon, Walmart, eBay, TikTok Shop, or another marketplace are subject to that marketplace's return process and policies.
Please initiate the return through the marketplace where you placed the order. Our support team is still available if you need help identifying the correct process.
Refunds
We will notify you after we receive and inspect an approved return.
If the refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us or email support@goodcups.com.
Order Cancellations
Orders may be sent to fulfillment shortly after they are placed. If you need to cancel an order, please contact us as soon as possible.
We will try to cancel the order, but cancellation cannot be guaranteed after fulfillment has started.
Contact Us
For any return, replacement, or refund questions, please contact our support team or email support@goodcups.com. We typically reply within one business day.