Shipping policy
GoodCups currently ships within the United States. Shipping availability for a specific product and delivery address is confirmed during checkout.
Shipping Cost
We offer free standard U.S. shipping on orders placed through GoodCups.com.
Eligible Amazon Prime members may also choose Buy with Prime on participating products and receive fast, free Prime delivery.
Order Fulfillment
Most GoodCups orders are picked, packed, and shipped through Amazon's fulfillment network using Amazon Multi-Channel Fulfillment.
When an order is placed through GoodCups.com, the fulfillment request is automatically sent to Amazon, which prepares and ships the order to the customer.
Orders placed using Buy with Prime are also fulfilled through Amazon's fulfillment services and follow the delivery estimate displayed during the Buy with Prime checkout process.
Estimated Delivery Times
Most orders ship within 1 business day and arrive within 2–4 business days after the order is confirmed.
Eligible Prime members who choose Buy with Prime may receive faster one- or two-day Prime delivery, depending on the product, inventory availability, and delivery address.
For Buy with Prime orders, the estimated delivery date displayed at checkout is the most accurate estimate for the order.
Delivery times may occasionally be affected by inventory availability, carrier delays, holidays, severe weather, periods of high order volume, or other circumstances outside our control.
Business days are Monday through Friday, excluding U.S. federal holidays.
Order Confirmation and Tracking
You will receive an email confirmation after placing your order. Tracking information will be sent as soon as your order ships and tracking becomes available.
Buy with Prime customers can track their orders using the link provided in their Buy with Prime order confirmation and shipment emails.
Orders containing multiple products may be divided into separate shipments and may arrive in different packages or on different dates.
Delivery Delays
If your shipment is delayed, please check the latest tracking information for the most current estimated delivery date.
If your order has not arrived by the updated estimated delivery date, please contact us. Our support team will work with the fulfillment provider and help resolve the issue.
Incorrect or Incomplete Addresses
Please review your shipping address carefully before placing your order. Because orders may be sent to fulfillment shortly after they are received, we cannot guarantee that an address can be changed or an order can be canceled after it has been submitted.
If you notice an error in your shipping address, please contact us as soon as possible.
Lost, Damaged, or Missing Orders
If your order arrives damaged, is missing an item, or has not arrived by the estimated delivery date, please contact us.
Please include your order number and, when applicable, photographs of the package and product. GoodCups will review the issue and help arrange an appropriate resolution.
Shipping Restrictions
We currently do not offer international shipping.
Shipping availability and delivery times for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may differ from standard delivery within the contiguous United States. Availability will be confirmed during checkout.
Returns
For information about returns and refunds, please review our Refund Policy.
Contact Us
For questions about shipping, tracking, or delivery, please contact us. We typically reply within one business day.